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Social Media Console

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Alterian is excited to launch the new SM2 Social Media Console. This enterprise-level functionality offers a dynamic approach to scaling social engagement across an entire organization. It allows users to easily capture, analyse and actively engage in social conversations while coordinating outreach across multiple business divisions. The console's interactive workflow allows users to actively engage in relevant conversations via Twitter, Facebook, YouTube and Flickr.

Social Media Console key benefits include: 

  • Monitor and actively engage in social conversations directly from the platform
  • Interactive workflow process for easy assignment, prioritization and response
  • Engage through individualized accounts for social personalization 
  • Audit trail of interactions, responses and notes of specific posts
  • Collaborate social intelligence across the entire enterprise

The console is available as an add-on to the SM2 application. SM2 clients will not incur additional fees for this new functionality. To activate this exciting new feature, simply contact your Alterian SM2 account manager or client services at sm2-support@alterian.com